I’m very proud of the partnership Tucson has forged with SeeClickFix. The development of the SeeClickFix Plus application channel for Tucson, available on the I-Phone, Blackberry and Android platforms, now allows our citizens to report non-emergency issues with their mobile phones. Though the project was only recently rolled out to the citizens of Tucson, it is being widely used.
My interest in SeeClickFix stems from the City’s need to find better ways to serve our citizens. Looking into the future, it seems likely that city budgets will continue to be constrained. It will be more and more difficult for cities to continue to deliver basic services as they have traditionally.
The use of technology—and SeeClickFix in particular—can help increase efficiency and productivity in city operations. Any savings can be used to maintain those basic services in difficult times.
Moreover, the emerging model for city governments requires a change in culture. Cities will continue to provide basic services, such as police, firefighting, water, garbage collection and parks and recreation. But more often than now, cities will be forced to provide the means for citizens to help themselves. SeeClickFix enables our citizens to easily identify, locate and even prioritize non-emergency issues. When citizens can fill this role, then government can more easily fulfill citizens’ service needs.
And there may also be times where citizens can view issues—such as litter, graffiti or tall weeds—through SeeClickFix and take care of the issues through their neighborhood associations, civic groups or just by themselves. This can help government stretch limited tax dollars, too.
I encourage other cities to consider using SeeClickFix and other technologies to help solve problems, save money, increase transparency and accountability and serve its citizens better.
Mayor’s Chief of Staff
City of Tucson