SeeClickFix Manor

The City of Manor is a small community of 6,500 people on the outskirts of Austin, Texas.  Manor is most notably known for the creation of one of the first crowdsourced research & development divisions of government, called Manor Labs (http://www.manorlabs.org).  Another aspect of Manor that is quite unique is its work order system, otherwise known as SeeClickFix.

The City of Manor uses SeeClickFix to remodel the traditional work order process, bring transparency to work orders, and most importantly, to empower citizens to become involved in the problem solving process.  SeeClickFix allows citizens to participate in problem solving by bringing the process to their browser, mobile device, telephone, etc.

Here’s a YouTube video that visually demonstrates how SeeClickFix has changed our agency: http://www.youtube.com/watch?v=ED53tKngF4M

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emergentfutures: On October 27, 2009, the City of Manor, Texas launched a new effort to crowdsource innovation in an effort called Manor Labs. Manor Labs is a platform that allows individuals the mechanism to contribute new ideas and solutions for existing problems. Instead of constricting the innovation process to just agency employees, the City of Manor allows anyone to participate regardless of where they live. The benefit to the end-user is that they are rewarded with “Innobucks” for their participation in the innovation process. These “Innobucks” can be traded in for real products donated by local companies and partners, which provides users a tangible benefit for their participation.

emergentfutures:

On October 27, 2009, the City of Manor, Texas launched a new effort to crowdsource innovation in an effort called Manor Labs.

Manor Labs is a platform that allows individuals the mechanism to contribute new ideas and solutions for existing problems. Instead of constricting the innovation process to just agency employees, the City of Manor allows anyone to participate regardless of where they live. The benefit to the end-user is that they are rewarded with “Innobucks” for their participation in the innovation process. These “Innobucks” can be traded in for real products donated by local companies and partners, which provides users a tangible benefit for their participation.

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