The City of Manor is a small community of 6,500 people on the outskirts of Austin, Texas. Manor is most notably known for the creation of one of the first crowdsourced research & development divisions of government, called Manor Labs (http://www.manorlabs.org). Another aspect of Manor that is quite unique is its work order system, otherwise known as SeeClickFix.
The City of Manor uses SeeClickFix to remodel the traditional work order process, bring transparency to work orders, and most importantly, to empower citizens to become involved in the problem solving process. SeeClickFix allows citizens to participate in problem solving by bringing the process to their browser, mobile device, telephone, etc.
Here’s a YouTube video that visually demonstrates how SeeClickFix has changed our agency: http://www.youtube.com/watch?v=ED53tKngF4M